Aromance -
Returns and Exchanges
Returns
Returns are accepted (EXCLUDING SALE ITEMS MAY NOT BE RETURNED) up to 30 days from date of purchase. All returned products including boxes must be in the condition that they were sent in. Ensure all boxes are adequately protected when returning as any damage will be the customers responsibility and may result in a fee.
To return items please contact info@aromance.store
Please allow up to 5 business days from the date we receive your return into
our logistics warehouse for processing. Please keep in mind all return requests
will be processed in the order as they were received. We cannot make any
changes or process the return until we receive the returned goods.
All packages must be sent via a trackable method depending on the country where
its sent from. Aromance is not responsible for packages lost in transit if a
tracking number is not provided for returns.
Please note that all return shipping charges are the customers responsibility
excluding shipping errors made by Aromance.
Please contact Aromance at info@aroamance.store if you have any questions
with our returns policy.
Exchanges
All purchased items can be exchanged up to 30 days from date of purchase for any reason providing they are returned in a new, unused and unworn condition.
Please note that all return shipping charges are the customers
responsibility excluding shipping errors made by Aromance. Aromance is not
responsible for packages lost in transit.
Items should if possible be returned in their original packaging to ensure they
are adequately protected in transit. Product boxes or other packaging must be
protected as they are considered part of the product, and your return may not
be accepted if the box is damaged.